Interactive Voice Response System (IVRS)

Interactive Voice Response System (IVRS)
Interactive Voice Response System (IVRS)
With IVRS, information is now available to the users at a touch of a button from any where in the world. Most importantly, it is available 24 hours a day, 365 days a year. User calls the IVRS number using the telephone and is answered by the IVRS. Thereafter, the IVRS takes over the call and the user is guided through natural, warm and friendly voice prompts. The user can select the language and service from a touch-tone phone. The system is usually linked to an Information System (e.g: Flight Information Display System) to extract information for playback in voice messages to the user. The IVRS retrieves the relevant data according to the use request and forms the corresponding reply using the audio database.
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Descriptions
 

Interactive Voice Response System

 
     
 

In today's business environment, from transportation to banking, a strong drive is present to improve customer service while cutting costs. On the other hand, customers are demanding more from their suppliers, such as 24-hour service, seven days a week and they expect to be served courteously and effectively. IVRS uses the worldwide telephony network and voice processing media as the enabler to achieve these goals.

 
 

 

 
       
 

With IVRS, information is now available to the users at a touch of a button from any where in the world. Most importantly, it is available 24 hours a day, 365 days a year.

User calls the IVRS number using the telephone and is answered by the IVRS. Thereafter, the IVRS takes over the call and the user is guided through natural, warm and friendly voice prompts. The user can select the language and service from a touch-tone phone.

The system is usually linked to an Information System (e.g: Flight Information Display System) to extract information for playback in voice messages to the user. The IVRS retrieves the relevant data according to the use request and forms the corresponding reply using the audio database.

 
   
   
     
       
    The IVRS can connect virtually any analogue telephone system, be it CO or PABX.  
       
   

 

 
       
 

The IVRS runs on Windows NT/2000/XP operating system.

It combines the latest voice processing technology with Digital Signal Processing supporting many open standard audio formats. including WAV. The number of channels can be expanded by adding additional cards.

 

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